Refund policy

Refund & Cancellation Policy

At Snack Factory Private Limited, customer satisfaction is important to us. This Refund & Cancellation Policy outlines the terms under which cancellations, returns, replacements, and refunds are processed.

1. Order Cancellation

Customers may request cancellation of an order within 24 hours of placing the order, provided the order has not been processed or shipped.

Once an order has been dispatched, cancellation requests may not be accepted.

To request a cancellation, please contact us at:

Email: support@topnut.in
Phone: 91 – 77999 04442

2. Returns & Replacements

Returns and replacements are subject to the nature of the products sold.

Customers may be eligible for a replacement or return if:

The product received is damaged during transit.
The product received is defective.
The wrong product was delivered.
The product is missing items or components.

Customers must notify us within 24 hours of delivery and provide supporting photographs or evidence where applicable.

3. Non-Returnable Products

The following items may not be eligible for return or refund:

Perishable goods
Food and beverage products
Customized or personalized products
Digital products or downloadable content
Products marked as non-returnable

4. Refund Process

Once a refund request is approved:

Refunds will be processed through the original payment method.
Processing times may vary depending on the payment provider or bank.
Typical refund timelines range from [5–10 business days].

5. Refund Eligibility

Refunds may be issued under the following circumstances:

Order cancelled before shipment.
Product unavailable after payment.
Approved return due to damage, defect, or incorrect delivery.
Any other situation deemed eligible by the Company.