Shipping policy

Shipping & Delivery Policy

Thank you for shopping with Snack Factory Private Limited. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

All orders are processed within 2 days after successful payment confirmation.

Orders placed on weekends or public holidays may be processed on the next working day.

2. Shipping Coverage

We currently deliver to locations within INDIA

Delivery availability may vary depending on the customer's location.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

The Company reserves the right to modify shipping charges without prior notice.

4. Delivery Timeline

Estimated delivery timelines are:

Local Deliveries: [1–3 business days]
Domestic Deliveries: [4– 6business days]
International Deliveries: [X–Y business days]

Delivery timelines are estimates only and may vary due to external factors.

5. Order Tracking

Once an order has been shipped, customers may receive a tracking number via email, SMS, or WhatsApp, where applicable.

6. Delivery Delays

While we strive to deliver orders on time, delays may occur due to:

Weather conditions
Public holidays
Natural disasters
Government restrictions
 Courier service disruptions
Incorrect shipping information provided by the customer

The Company shall not be liable for delays caused by circumstances beyond its reasonable control.

7. Failed Delivery Attempts

If delivery fails due to an incorrect address, unavailable recipient, or refusal to accept the shipment, additional shipping charges may apply for re-delivery.

8. Damaged Shipments

If a package arrives damaged, customers should contact us within 12-24 hours of delivery and provide photographs of the package and product.

9. Contact Us

For shipping-related queries, please contact:

Snack Factory Private Limited
Email: support@topnut.in
Phone: 91-77999 04442